1. Introduction

This Privacy Policy explains how Modern Plumbing & Heating ("Modern Plumbing & Heating," "we," "us," or "our") collects, uses, stores, and protects information when you visit our website, contact us, or request our services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a service, submit a form, or communicate with our team.

Personal Information

This may include:

• Your name
• Phone number
• Email address
• Property or service address
• Details about your plumbing or heating needs
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device type, pages visited, approximate location, and general website usage information.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to your inquiries and requests
• Scheduling and providing plumbing and heating services
• Providing estimates or consultations
• Communicating with you about requested services
• Improving our website and customer experience
• Maintaining website security and preventing misuse
• Managing business operations and records
• Complying with applicable legal obligations

4. Phone Calls and Text Messages

If you provide your phone number, we may use it to contact you regarding your service request, appointment, estimate, or other communication related to services you have requested.

Where applicable, text message communications may be subject to separate consent requirements. Message and data rates may apply. You may opt out of non-essential text communications by following the instructions provided in the message or contacting us directly.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and help us improve our services.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use third-party analytics or advertising services to better understand website traffic, measure advertising performance, and improve our marketing efforts.

These services may collect information about your interactions with our website according to their own privacy policies. We encourage you to review the privacy policies of any third-party services used on our website.

7. How We Share Your Information

We do not sell or rent your personal information for money.

We may share information when reasonably necessary to operate our business and provide services, including with:

• Service providers that support our business operations
• Website hosting and technology providers
• Communication and scheduling providers
• Analytics or marketing service providers
• Professional advisors when necessary
• Government authorities when legally required

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

Opt-Out Rights

You may have the right to opt out of certain uses of your personal information, including marketing communications and certain data collection activities, where permitted by applicable law.

• You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
• You may opt out of marketing text messages by replying STOP to any SMS you receive from us.
• You can disable cookies through your browser settings or adjust your device preferences to limit certain tracking technologies.
• If applicable law provides additional opt-out rights, you may submit a request by contacting us using the information provided below.

Please note that even if you opt out of marketing communications, we may still send you important service-related messages, appointment reminders, transaction confirmations, or notices required to fulfill our services or comply with legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Modern Plumbing & Heating.